/Intent log · Flow ·
C.L.O.S.E. Rules Everything Around Me
A help article should close the job, not just answer the question.
- Most knowledge bases document the product.
- The reader has to translate “I cannot share this vault” into the vendor’s information architecture.
It names the job, the exact steps, and the state you should be in when you are done.
Most knowledge bases document the product. The customer did not come to learn the product. They came to finish something.
A resolving article names the job, the exact steps, and the state you should be in when you are done. It does not require the reader to translate “I cannot share this vault” into the vendor’s information architecture.
That is the difference between a library and a path.
/Sampled Wu-Tang Clan — C.R.E.A.M. Listen on Spotify
/Your path
Does your path work like this?
Ecosystem Review · $1,500 · 5 business days · no internal access required
Request a review →/More intent logs
- Unlock Yourself 1Password
- Forgot About Me Vimeo
- 99 Clicks But Help Ain't One Spotify