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/ Bee Gagliardi Ecosystem Engineer

/Intent log · Friction · · Vimeo

Forgot About Me

An opt-out form shouldn't ask for what the link already knows.

Intent: Unsubscribe from a welcome email.
The opt-out form
  • “You may unsubscribe by clicking here.” The tracked link (trk.mg.vimeo.com) identifies the recipient.
  • Nothing carried over: an empty “Email Address” box, a pre-checked opt-out, a red “Opt Me Out Now” button.
  • “Please enter a valid email address.” Then up to 24 hours to process a request not yet made.
The link already knows
  • The form arrives with the email filled in from the link.
  • One click opts out.

/Sampled Dr. Dre, Eminem — Forgot About Dre Listen on Spotify

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