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/ Bee Gagliardi Ecosystem Engineer

/Intent log · Friction · · City of New York

Concrete Jungle Where Dreams Are Unfindable

Capability without access is just tribal knowledge.

Intent: Find the games, courts, and programs the city already runs.
Capability without access
  • The inventory is real: Switch consoles, projectors, court schedules, programs already funded and live.
  • Access lives in the cousin who knows, the family on the parks calendar, the one group chat that tracks the runs.
Capability on the path

The games, courts, and programs are findable in one place a teenager would actually look.

The inventory is real: Switch consoles, projectors, court schedules, programs already funded and live. By internal metrics the “product” works.

A teenager still cannot find it. Access lives in the cousin who knows the library has games, the family already on the parks calendar, the one group chat that tracks the runs.

A feature nobody can find is not a feature. It is Shadow CX. Customers experience the city, not the department split that owns each piece.

/Sampled JAY-Z, Alicia Keys — Empire State Of Mind Listen on Spotify

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